Shipping policy

SHIPPING POLICY

Delivery Times

Below you will find our average delivery times for all orders.

  • Order processing: 1–3 business days.

    • Orders placed on weekdays are usually processed within 1 business day.

    • Orders placed on Friday evening or during the weekend may take slightly longer to process.

  • Shipping time: Once your order has been processed and dispatched, delivery takes approximately 8–12 business days.

We strive to make the ordering and delivery process as simple and efficient as possible. If you have any questions, please feel free to contact our customer support team.

Placing an Order

Ordering from Mateo-Sofia is quick and easy.

  1. Go to the product page of the item you wish to purchase.

  2. Select the correct product variant, if applicable.

  3. Click "Add to Cart."

  4. Review your shopping cart and click "Proceed to Checkout."

  5. Enter your shipping information carefully and ensure all details are correct.

  6. Click "Continue to Shipping."

  7. Review your shipping information before proceeding to payment.

Payment Methods

We offer secure payment options protected by SSL encryption to ensure your payment information remains safe.

Accepted payment methods include:

  • American Express (AMEX)

  • Mastercard

  • Maestro

  • Visa

  • PayPal

  • EPS

  • Sofort

After selecting your preferred payment method, click "Complete Order" and follow the instructions provided by your payment provider.

If you experience any issues during checkout, please contact our customer support team.

Shipping Costs

We offer free shipping on all orders.

There is no minimum order value, and every order is delivered directly to your address at no additional shipping cost.

Order Fulfilment

Once you have found the perfect product, we aim to process and ship your order as quickly as possible.

To keep our prices competitive, we consolidate shipments before dispatching them from our supplier. This allows us to reduce logistics costs while operating in a more sustainable manner.

We appreciate your patience and support.

Important Notice

Please note that delivery times may occasionally be affected by circumstances beyond our control, such as:

  • High seasonal demand

  • Customs processing

  • Carrier delays

  • Severe weather conditions

  • Other unforeseen logistical disruptions

If you require an update regarding your order, please contact us at:

Email: info@mateosofia.com