Privacy policy

PRIVACY POLICY

Last Updated: July 4, 2026

Mateo-Sofia ("we," "us," or "our") operates this website and online store, including all information, content, features, tools, products, and services made available to you (the "Services"). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Payment Information

  • Credit or debit card details

  • Payment confirmation

  • Billing information

  • Transaction details

Payment information is securely processed by our payment providers and is not stored by us.

Account Information

  • Username

  • Password

  • Security questions

  • Preferences

  • Account settings

Order Information

  • Products viewed

  • Shopping cart contents

  • Wishlist items

  • Purchases

  • Returns

  • Exchanges

  • Order history

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Network information

Usage Information

Information about how you browse and interact with our website.

How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies and similar technologies.

  • From Shopify and our service providers.

  • From business partners and third-party providers where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Process payments securely.

  • Arrange shipping and deliveries.

  • Process returns and refunds.

  • Manage your account.

  • Provide customer support.

  • Improve our website and shopping experience.

  • Recommend products based on your interests.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal obligations.

  • Send order confirmations and shipping updates.

  • Send promotional emails and marketing communications (you may unsubscribe at any time).

Sharing Your Information

We may share your information with:

  • Shopify, which powers our online store.

  • Payment providers.

  • Shipping and logistics companies.

  • Customer support providers.

  • IT and cloud hosting providers.

  • Analytics providers.

  • Marketing and advertising partners.

  • Government authorities where legally required.

We never sell your personal information.

Shopify

Our store is hosted by Shopify.

Shopify may collect and process your personal information to operate and improve its platform and provide services to both us and you.

For more information, please review Shopify's Privacy Policy:

https://privacy.shopify.com

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Please review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under the age permitted by applicable law.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our Services.

  • Fulfill legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

Your Privacy Rights

Depending on your country of residence, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Receive a copy of your personal information.

  • Request data portability.

  • Object to certain processing activities.

  • Restrict processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

Cookies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Personalize your shopping experience.

  • Deliver relevant advertising where permitted.

You can manage or disable cookies through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we use appropriate safeguards, including the European Commission's Standard Contractual Clauses (SCCs), to protect international data transfers.

Complaints

If you have concerns about how we process your personal information, please contact us first.

If you reside in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable privacy laws, you may also lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will always be published on this page with the revised Last Updated date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Mateo-Sofia

Email: info@mateosofia.com